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Intermittent connection issues

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Intermittent connection issues

I'm at my wit's end. I am scheduled to have a Comcast service tech come out tomorrow, but I've been having intermittent connectivity issues for the four months since I moved into this house. Like other people here, I've repeatedly called customer support and gone through the whole reset the modem rigamarole. I've replaced my modem, router, and have had an electric come and check and repair the wiring. It seems like the problem is from outside, but of course it's always working fine when the tech comes out to check it.

 

My electrician is going to come out to meet with the tech when they come out tomorrow to confirm what they've done with the wiring, but is there anything else I should be asking the tech to check? This is getting absolutely ridiculous, not to mention expensive, just to figure out how to get consistent Internet access.

Official Employee

Re: Intermittent connection issues

Hi sm2013, thank you for reaching out and welcome to our community forums.  Was the technician able to resolve your intermittent connection issue?

 

Thank you 


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Official Employee

Re: Intermittent connection issues

@sm2013, we did not hear back from you on here, so I will be locking this thread. Please be sure to reach back out if you still need assistance with this intermittent connection issue or for any future issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!