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Intermittent Loss of internet

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Intermittent Loss of internet

Hi, I used to have my own modem/wifi and it started to have intermittent issues and finally just simply started disconnecting.  I upgraded to the Xfinity xFi and while the Gateway is showing on-line, I'm getting drop offs for my web browsing and security system.  I'm seeing ALOT of uncorrectible errors in the modem log for the uplink channels.  I'm a computer network admin for a regional 9-1-1 center and need my internet connection to be reliable as I am on -call.  I've checked all my connections and they are all fine.  I've also tested via direct connect from my laptop to the gateway and it too drops intermittently.  Is there a way to test the line coming in and see if there is any problem with it, or is one of those "that's odd" IT problems?

Expert

Re: Intermittent Loss of internet

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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