What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
It would really help to see the stats... If you can't post pics here, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.
Again, is this WiFi ?
Hello, kh67! Thank you for reaching out to us! I can check if there are any issues with the RF signals in your residence and in the area. Please send me your first and last name in a private message.
For what's it worth, I have the same gateway and always have had rock solid performance, but I have always set the channels etc manually, 3 days ago I set it to automatic and started experiencing similar events, I switched back to manually selecting and it cleared up
This is super similar to the T3 timeouts I'm seeing on my network. The network drops from them for around 8-15 seconds, and we've had 2 techs out and no-one seems to have a clue what's going on here.
In my case I'm seeing the T3 time-outs on my modem error logs. It's happening a bunch during busier times of the night, and it's really disruptive to anything that cannot buffer for 8-15 seconds of disconnect (gaming, low latency streaming, etc)
Where are you located? I'm in the Bay Area, CA. Wondering if you're in a similar region, and if this could be a regional issue.