I am losing faith in the Xfinity Internet services. I am experiencing the intermittent internet every day. I noticed that there is a message showed on the modem page "WAN port is unplugged" when I lose the internet connection. I checked the cables for many times and I cannot find anything wrong with the cables. I suspect that there is a problem associated with the cables inside the wall or outside my property. Can you please offer the assitance to help me to resolve the connection issue?
In a router's U.I pages. I am using Motorola SB6121 DOCSIS 3.0 Cable Modem. I can also see a yellow exclamation mark on the Wifi signal when I lose the internet connection.
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
You want to figure out if you have a wifi issue or if you have a modem/signal issue. Your downstream power levels are pretty poor, so that's most likely your problem. You can verify this by checking the event log (http://192.168.100.1/RgEventLog.asp) and watching the lights on your modem when you have connection issues.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Check out the troubleshooting guide while you wait for a reply.
Hi cyrus1994, I can assist you with getting your connection issue resolved. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?
cyrus1994 wrote: I can see the internet signal has improved since the technician came. The technician was polite and came on time. I am going to give a credit to the technician and your asssitance. Thank you!
I am glad that we were able to get this corrected for you, have a good day.