I have an Arris Surfboard SVG2482AC Wireless Voice Gateway. The manual tells me that MOCA
Note: This is a Comcast feature along with other components that Comcast must install.
Wom do I get in touch with to install MOCA?
You only need MoCA if you are going to run your home network using that method. You can Google MoCA for more info about it.
I had the same issue. Comcast tech couldn't find a way to activate MoCA, even after consulting with his supervisor. I was told to take it up with Arris as it's customer owned equipment. Arris support told me MoCA was DISABLED on that device because it interferes with Comcast's X1 equipment. No help from Arris.
Almost by accident, I discovered a hidden page in the user interface where MoCA can be enabled. After logging into the modem, the page can be accessed at 10.0.0.1/moca.php . I've had it up and running for over 2 days now with no problems.
6 month old dead thread now being closed.