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Installed new Gateway but old one still shows as connected.

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Installed new Gateway but old one still shows as connected.

Comcast sent me a new Gateway this week because they said there was an security isue with my old one (CISCO DPC3941T).  The new one is the same make and model.  I installed and everything seems fine except that BOTH the old and the new Gateways show up under Devices.

 

Any suggestions?

 

george

 

 

Diamond Problem Solver

Re: Installed new Gateway but old one still shows as connected.

It's not a concern if you are not having problems. The prior device should drop off eventually. You can call 1-800-comcast and ask a rep to remove it if it bothers you.