Community Forum

Incredibly Slow Internet Speed (SBG6580)

New Poster

Incredibly Slow Internet Speed (SBG6580)

So I live in a really small apartment in Chicago. I'm paying for 150mbs down from Comcast but at most I'm getting 40-50 mbs on a good day and usually 15-30 on average. I'm using an Arris SBG6580 for both the modem and router. I've tried plugging my computer in to the modem and I'm getting the same slow speeds there as well.

 

I'm not sure if I'm just out of luck because its an old building or if I need to just upgrade my equipment. Any help would be much appreciated. Thanks.

Official Employee

Re: Incredibly Slow Internet Speed (SBG6580)

Hello @landerson10, thanks for reaching out to our Forums! I'm sorry to hear about the slow speeds you have been experiencing. We definitely want you to be getting the speeds you're are paying for. I would be more than happy to further troubleshoot this on my end. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Incredibly Slow Internet Speed (SBG6580)

@landerson10, I never received a private message or heard back from you on here, so I will be locking this thread. Please be sure to send me a Private Message if you still need assistance with this slow speeds concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you choosing Comcast as your service provider.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!