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Inconsistant speeds

Frequent Visitor
Expert

Re: Inconsistant speeds

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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Frequent Visitor

Re: Inconsistant speeds

Or I can post here & the issue usually gets resolved quickly.

 

Well, resolved enough so I can work:

http://www.dslreports.com/speedtest/50850304

 

Expert

Re: Inconsistant speeds

Huh ?



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Frequent Visitor

Re: Inconsistant speeds

And next thing you know...

http://www.dslreports.com/speedtest/50850917

 

Sunspots

Expert

Re: Inconsistant speeds

Did you try the tips I gave you ? You haven't posted any of the requested information...



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Frequent Visitor

Re: Inconsistant speeds

250 meg plan

Netgear C3700-100NAS - "This device is compatible with your service download speed of 250 Mbps."

 

screenshots attached

Frequent Visitor

Re: Inconsistant speeds

or not. number1.jpgnumber2.jpgnumber3.jpg

Frequent Visitor

Re: Inconsistant speeds

one of these things is not like the others

http://speedtest.xfinity.com/results/1560663225896_JWYIL7LOAQ2ZXUP

 

 

Diamond Problem Solver

Re: Inconsistant speeds

Do you need assistance scheduling a tech out? Both your upstream and downstream signal levels are garbage. What model modem do you have, it only has 8 downstream channels(maybe time to upgrade).

I am a Retired Official Comcast Employee
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Expert

Re: Inconsistant speeds

Your signal stats / connection quality are / is terrible. That can cause random disconnects, spontaneous re-booting of the modem, and speed and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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Frequent Visitor

Re: Inconsistant speeds

Comcast installed the coax when we moved in 4+ years ago.

Next comcast tech installed an amplifer 

The next tech removed the splitters the 1st had installed as well as disconnecting the amp

The last one "couldn't find anything wrong", but it quickly started working

 

Lets see if copy/paste plays nice w/dslreports:

2019-06-16 01:39:07 32.1 9.11 16 B C   C Cable Comcast XFINITY 24 / 1  
2019-06-16 01:32:54 0.03 10.78 47 C A   A Cable Comcast XFINITY 1 / 1  
2019-06-15 20:15:27 16.69 9 12 A D   D Cable Comcast XFINITY 24 / 1  
2019-06-15 12:59:29 274.7 8.06 15 D A+   A+ Cable Comcast XFINITY 24 / 1  
2019-06-14 14:08:57 0.88 0.053 81 - -   - Cable Comcast XFINITY 1 / 1  
2019-06-14 12:07:23 215.6 9.89 10 A A+   A+ Cable Comcast XFINITY 24 / 1  
2019-06-14 11:55:40 20.42 10.84 15 B D   D Cable Comcast XFINITY 24 / 1  
2019-06-14 11:52:30 19.85 9.46 14 B C   C Cable Comcast XFINITY 24 / 1  
2019-06-14 09:38:22 0.32 0.053 154 - F   F Cable Comcast XFINITY 1 / 1  
2019-06-14 09:26:59 0.012 0.012 118 - C   C Cable Comcast XFINITY 3 / 1  
2019-06-14 09:19:18 6.6 11.42 13 C B   B Cable Comcast XFINITY 3 / 1  
2019-06-14 08:40:30 68.7 0.281 12 D D   D Cable Comcast XFINITY 16 / 1  
2019-06-07 20:55:54 265.4 10.87 13 D A+   A+ Cable Comcast XFINITY 24 / 1

 

(sunspots)

Frequent Visitor

Re: Inconsistant speeds

And just for laughs...

Diamond Problem Solver

Re: Inconsistant speeds

You need a tech out regardless of what happened in the past. Posting speed tests over and over aren’t going to help you get your service fixed.

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Expert

Re: Inconsistant speeds

Guy. Did you try any of the tips I gave you ??


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Frequent Visitor

Re: Loose my speed as it gets hot

And in South Jersey, mine tends to drop when it rains. Good Luck!