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Inactive internet connection

Regular Visitor

Inactive internet connection

A few days ago the internet died entirely and hasn't been working ever since. I've tried resetting my modem/router to fix the problemseveral times but to no avail. I went to my modem's gateway to check what was going on, and found some anomalies.

 

 

 


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I checked my xfinity account via phone after seeing this and didn't notice anything wrong, no canceled service nor anything of the like. I'm not that tech savvy so I don't know what to make of this situation, any help would be greatly appreciated.

Expert

Re: Inactive internet connection

This looks really weird, almost like you had your cable line severed.  

 

Check the Status Center  (requires XFINITY account login) - are your devices showing as connected? 

Also - check your physical connections and make sure they're snug and haven't come loose. 


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