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Im being throttled

New Poster

Im being throttled

How do I get comcast to stop throttling me? I have gigabit internet and 480p videos buffer on youtube. I'm on a wired connection and speedtest says I am getting 986Mb/s, but in the real world (youtube, steam, origin, amazon, ect.) my connection is more like 3Mb/s here is an internet health test to demonstrate that I am in fact being throttled.

http://www.internethealthtest.org/?t=eyJ0aW1lX3J1biI6MTU1NzMwMDcxNzEyOCwicmVzdWx0cyI6W3sic2l0ZUlkIjo...

New Poster

Re: Im being throttled

Here is the same test run thru my VPN.  Notice how lvl 3, cogent, and tata are no longer being throttled, but unfortunatly my VPN is not fast enought to deliver all the speed I pay for.

http://www.internethealthtest.org/?t=eyJ0aW1lX3J1biI6MTU1NzMwMjYyOTIyMiwicmVzdWx0cyI6W3sic2l0ZUlkIjo...

Silver Problem Solver

Re: Im being throttled

That test shows mine as 440 down from the Dallas server.  The xfinity speed test shows me as 925 down.

https://speedtest-beta.xfinity.com/results 


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Expert

Re: Im being throttled

https://www.speedtest.net/

 

 

Try this site. I have found this one to be quite accurate.


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Expert

Re: Im being throttled

Comcast does not throttle. You are referring to third party transit / backbone providers. Comcast can't control what they may or may not be doing.



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New Poster

Re: Im being throttled

If that is the case how come using a vpn causes the traffic to stop being throttled?

Expert

Re: Im being throttled

Using VPN changes the routing.



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New Poster

Re: Im being throttled


@MNtundraRET wrote:

https://www.speedtest.net/

 

 

Try this site. I have found this one to be quite accurate.


thats the site thats being used for the 2nd Atlanta_Ga server in both tests linked above

New Poster

Re: Im being throttled

Then shouldnt comcast be responsible for fixing this issue? If I only get my advertised speeds on speedtest.net and cant even stream media content without a vpn I am not recieving the service I pay for.

Silver Problem Solver

Re: Im being throttled


@DavidEdson wrote:

Then shouldnt comcast be responsible for fixing this issue? If I only get my advertised speeds on speedtest.net and cant even stream media content without a vpn I am not recieving the service I pay for.


How does your VPN perform with the xfinity beta test link?  Mine matches my gigabit speed.

https://speedtest-beta.xfinity.com/

 


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Expert

Re: Im being throttled

FWIW, There are a lot of variables, but a VPN connection always has more overhead involved. Maybe 10-15% for a good one.



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New Poster

Re: Im being throttled


@RobertWy wrote:

@DavidEdson wrote:

Then shouldnt comcast be responsible for fixing this issue? If I only get my advertised speeds on speedtest.net and cant even stream media content without a vpn I am not recieving the service I pay for.


How does your VPN perform with the xfinity beta test link?  Mine matches my gigabit speed.

https://speedtest-beta.xfinity.com/

 


Just ran the test on my VPN and scored 175.0 Mbps

Silver Problem Solver

Re: Im being throttled


@DavidEdson wrote:

@RobertWy wrote:

@DavidEdson wrote:

Then shouldnt comcast be responsible for fixing this issue? If I only get my advertised speeds on speedtest.net and cant even stream media content without a vpn I am not recieving the service I pay for.


How does your VPN perform with the xfinity beta test link?  Mine matches my gigabit speed.

https://speedtest-beta.xfinity.com/

 


Just ran the test on my VPN and scored 175.0 Mbps


Looks like it is a VPN issue; are there any others you can try?


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Official Employee

Re: Im being throttled

What does your set up look like, DavidEdson? Are you using a cat 6 cable? What is the hardware on your computer? 


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