Good afternoon everyone. I recently purchased an Arris SB8200 to replace a Motorola SB6141. On plugging in and activating the modem, the modem is being seeing by support, however I have no internet connection plugged in directly through the modem. After working with a technician onsite, he said it looks like the boot file being received is from my former ISP (Earthlink) and not from Comcast.
Hi iNNoVaZioN, I would like to take a look at this and help troubleshoot further. Please send me a private message with your full name to begin.
Hi iNNoVaZioN, I haven't heard from you but please reach back out if you still need assistance.
Hi iNNoVaZioN, I have responded to your private message.