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ISP Boot File

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Regular Visitor

ISP Boot File

Good afternoon everyone. I recently purchased an Arris SB8200 to replace a Motorola SB6141. On plugging in and activating the modem, the modem is being seeing by support, however I have no internet connection plugged in directly through the modem. After working with a technician onsite, he said it looks like the boot file being received is from my former ISP (Earthlink) and not from Comcast.

Official Employee

Re: ISP Boot File

Hi iNNoVaZioN, I would like to take a look at this and help troubleshoot further.  Please send me a private message with your full name to begin.

 

 

Thank you 


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Official Employee

Re: ISP Boot File

Hi iNNoVaZioN,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: ISP Boot File

Hi iNNoVaZioN, I have responded to your private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!