Community Forum

I would like to relocate my modem to the other room

New Poster

I would like to relocate my modem to the other room

Hello,

I would like to relocate my modem to the other room, but it doesn't work at the cable port in the other room.

The modem is only able to connect internet with the cable port in the living room.

I am not sure if it is the cable port problem. If so, who would fix the problem?

Thank you

Expert

Re: I would like to relocate my modem to the other room

Are you aware of it that other room is even connected? Does the modem just not come online at all when in that location?

 

What i mean is, when the cable comes into the home, are there any splitters and do any lines lead to going to that other room?

 

A technician can look as well but there will be a charge for that visit.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: I would like to relocate my modem to the other room

It's probably an old line that isn't active anymore. Otherwise you'd be able to attach the modem and it would come online.