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I have never gotten gig speed

New Poster

I have never gotten gig speed

I have new gig modem but only pull speeds when tested on wifi to my iphone 6 of 247 and 36 upload. I have been as low as 119 with 31. Techs have come and gone and just say i’m at the end of the run and have a weak comcast signsl. They have replaced lines and splitters and i feel kind of robbed by comcast to be paying for gig speed and getting such low performance out of their newest equipment. Any ideas other then the shoulder shrugs from the techs i get here.
Expert

Re: I have never gotten gig speed

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this with a WiFi connection ?



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New Poster

Re: I have never gotten gig speed

In xfinity network
Highest download SNR is 41.5 low is 41db; powerlevel low is -2.9dbmV to -3.5dbmV.
Upstream powerlevel is 45.0 to 48.5 dbmV.
New Poster

Re: I have never gotten gig speed

modem vendor is technicolor
Hw 2.2
Model CGM4140COM
Type XB6
Core version 1
New Poster

Re: I have never gotten gig speed

Yes, wifi connection
Expert

Re: I have never gotten gig speed

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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Official Employee

Re: I have never gotten gig speed

Whereismyspeed, I'm sorry to hear about the speed issues you're running into. I'd be happy to help! Have you already tried a hardwired connection as @EG suggested? 


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New Poster

Re: I have never gotten gig speed

My direct connect via ether cable was over 1000mbps. My wifi in the next room is 30mbps upload 19 download. Too bad I can’t get a cable to follow me around and connect to my phone and other devices. Typically i just turn off wifi and use my cellular instead.
Silver Problem Solver

Re: I have never gotten gig speed


@Whereismyspeed wrote:
My direct connect via ether cable was over 1000mbps. My wifi in the next room is 30mbps upload 19 download. Too bad I can’t get a cable to follow me around and connect to my phone and other devices. Typically i just turn off wifi and use my cellular instead.

I replace my XB6 wifi with a mesh system.  It's better than the built-in wifi in the gateway.  I have never had an issue with all my wifi devices with my Orbi.

https://www.smallnetbuilder.com/wireless

https://www.smallnetbuilder.com/wireless/wireless-reviews

 

 


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Expert

Re: I have never gotten gig speed

Some tips for improving WiFi performance;


http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...

 

There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters.



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Official Employee

Re: I have never gotten gig speed

Sorry for the delay, Whereismyspeed! 

 

Is your modem located in a central part of your home? Please follow this link for more details on how to improve WiFi speeds: https://www.xfinity.com/support/articles/improve-your-wireless-home-network

 

It also sounds like the xFi Pods would be a great option for you! They're a great way to improve connectivity around your home. You can learn more here: https://www.xfinity.com/learn/internet-service/wifi/xfi-pod-3pack?pc=1


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