I'm in a five year old subdivision, it has underground utilities and every house is already wired for cable with an outlet in every room. I've just moved into the house, and I called Comcast and requested that my internet access be transferred from my old apartment to the new house (I had TV and internet at the apartment, but am cancelling the TV and transferring only the internet service).
When the tech showed up, the first confusing thing was that he said I had to pick which outlet would have the modem hooked up to it, as he could only provide internet service on one outlet. When I asked why, he said that while TV service goes to every outlet, Internet only goes to one. My apartment was not like this, I could hook up the modem to any outlet, but he was adamant so I did not press and showed him the outlet I would like to put the modem on. He then goes outside for about 15-20 minutes (I wasn't really paying attention to him at the time, though I wish I had been) then comes back inside, plugs in the modem and does a couple tests and says we're online and everything is good to go.
Everything is great until I step outside a couple hours later and see a bright orange cable running from the telephone box on the side of my house, down my driveway, out into the street, up my neighbor's driveway and into the utility box on the other side of my neighbor's front lawn (not sure exactly what this box is, but it's about the size of a small hvac unit, dark olive green, with black lettering on a yellow background on it, I'm assuming it has something to do with the telphone and cable service).
I immediately called Comcast (1-800-XFINITY) to ask why this was necessary when the neighborhood and home were already wired for cable. The person I got said they were only a troubleshooter but they would contact the tech and/or dispatcher and have them call me back mid-afternoon. Mid-afternoon came and went so I called the same number back, got a different person with the same story that said they would have someone call me back before 6pm, 6pm comes and goes and no call. This was on Sunday (5/20) so I gave them all day Monday to call back, but nothing. So now it's Tuesday and I still don't have an explanation for this orange cable snaking over my and my neighbor's front lawns.
After googling around a bit, I have gathered that the orange cable indicates a temporary connection that will eventually be buried, but this worries me even more: I don't want to be charged for burying a completely redundant and unnecessary cable when the house is already wired. I talked to the neighbors and confirmed that when they activated Comcast service all that was needed was a connection at the street, no additional cables or plugging anything into the side of the house or anything like that.
Any light that can be shed on this would be great: Why is this secondary cable necessary, why is the internet service available on only one outlet, will I be charged for burying this cable if someone does come along and bury it, and is there a number I can call that will get me someone besides a "troubleshooter" who doesn't actually know anything about the situation in the field? Am I justified in my assumption that what /should've/ happened was access turned on/connected at the street to the pre-existing circuit in my house, and I would then be able to attach the modem to any outlet I chose?
Thank you in advance.