Community Forum

I am wanting to get service.

Frequent Visitor

I am wanting to get service.

I want to get service for my mom and want to know if I still can use my Motorola surfboard 6121 for internet? I am going to get the 25mbps/5mbps.
Expert

Re: I am wanting to get service.

According to their "Approved Modems" site, it is no longer supported;

 

https://mydeviceinfo.xfinity.com/device/arris-sb6121-365



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: I am wanting to get service.

okay, guess I am going to buy a netgear cm500 from Walmart for 55$. I was hoping it didn't have to cost me that much. Thank you.
Expert

Re: I am wanting to get service.

No prob !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!