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I am getting 2.7mbps - 3mbps upload speed when i am paying for atleast 11 mbps

Jurassiq
New Poster

I am getting 2.7mbps - 3mbps upload speed when i am paying for atleast 11 mbps

Hi I ve been paying for atleast 11 mbps upload and have been having to deal with 3 mbps for months now. I need help getting this fixed. I can't get any help from your online support and have restarted my router 1 million times. 

EG
Expert

Re: I am getting 2.7mbps - 3mbps upload speed when i am paying for atleast 11 mbps

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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ComcastMartin
Official Employee

Re: I am getting 2.7mbps - 3mbps upload speed when i am paying for atleast 11 mbps

Hi there, Jurassiq

 

I wanted to touch base and make sure you internet speeds are working as intended. 

 

If not, can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


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EG
Expert

Re: I am getting 2.7mbps - 3mbps upload speed when i am paying for atleast 11 mbps

.@ComcastMartin

 

Same with this one. This is from a month ago... They never returned to reply to me...



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Was your question answered? Mark the post as Best Answer!