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Hurricane Florence - XFINITY WiFi Hotspots

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Hurricane Florence - XFINITY WiFi Hotspots

September 12, 2018 - To help residents and emergency personnel stay connected if Hurricane Florence makes its anticipated landfall, Comcast is opening more than 7,000 Xfinity WiFi hotspots throughout Savannah, Charleston and Augusta to anyone who needs them, including non-Xfinity customers, for free.

 

For a map of Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, please visit Xfinity.com/wifi.

 

Once in range of a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

 

Xfinity internet customers can sign in with their usernames and passwords and they will be automatically connected to Xfinity WiFi hotspots in the future.

 

Non-Xfinity internet subscribers should visit the “Not an Xfinity Internet Customer” section on the sign-in page to get started. Non-customers will be able to renew their complimentary sessions every 2 hours through September 17, 2018.

 

 

Comcast Preparations and Customer Tips for Hurricane Florence

 

Comcast is also making extensive preparations at its facilities throughout the region, including staging emergency generators and fuel trucks as well as bringing in additional technical and network restoration teams that are ready to be deployed as the storm’s path becomes clearer.  

Comcast’s goal is to work to restore any services impacted for customers as quickly as possible and as soon as it is safe for its employees to do so.  Customers should remember that emergency management procedures in South Carolina and Georgia dictate that power must be restored first and Comcast must receive clearance that it is safe for its crews to begin any restoration work.

 

If services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again.

 

Customer tips:

 

  • The most effective way to get outage updates and information about Comcast services is to visit Xfinity.com/MyAccount or to access the Xfinity My Account app from any secure, internet-enabled mobile device.
  • If customers have electrical power but Xfinity service has not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
  • Customers should unplug their equipment or use a surge protector to plug in TVs, modems and cable boxes so that when power is restored, those devices aren’t damaged by power surges.
  • More information on ways to stay in-the-know about your Xfinity services is available at stormready.xfinity.com. Customers can post below for further assistance.

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Regular Visitor

Re: Hurricane Florence - XFINITY WiFi Hotspots

I am an emergency responder. During Sandy I learned that even thgough I have power in my house because of a personel generator, when the neighborhood power is out, THERE IS NO INTERNET SERVICE because your local street transformers need power to function.  So why are you telling people if their neighborhood power goes down they can access the internet via local hot spots???

Expert

Re: Hurricane Florence - XFINITY WiFi Hotspots

@mattgate wrote:

 So why are you telling people if their neighborhood power goes down they can access the internet via local hot spots???


Because many of the hotspots are on commercial power which is typically restored first.  Thus the hotpots will typically come back online before residential power. 

 


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Expert

Re: Hurricane Florence - XFINITY WiFi Hotspots

It also limits them using cellular networks for internet, so as to free up bandwidth for first responders and emergency crews.

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Re: Hurricane Florence - XFINITY WiFi Hotspots

So what Comcast told me during Sandy was that the little green distribution/transformers distributed throughout the neighborhoods are hard wired to the electric grid.  When the electric grid is down, so are these green transformers.  Even if a commercial building or residence has (generator) power or gets their power restored quickly, the Comcast cable distrubution grid is not functional because it has no power.  The only way the internet comes back is when all the Comcast distribution devices in an area get their power.  It does not matter if the customers have power or not.  So telling people they can get wifi internet connections in areas where there is no power is a false statement.  Any Comcast technicians care to comment on that?   

Expert

Re: Hurricane Florence - XFINITY WiFi Hotspots


@mattgate wrote:

So what Comcast told me during Sandy was that the little green distribution/transformers distributed throughout the neighborhoods are hard wired to the electric grid.  When the electric grid is down, so are these green transformers.  Even if a commercial building or residence has (generator) power or gets their power restored quickly, the Comcast cable distrubution grid is not functional because it has no power.  The only way the internet comes back is when all the Comcast distribution devices in an area get their power.  It does not matter if the customers have power or not.  So telling people they can get wifi internet connections in areas where there is no power is a false statement.  Any Comcast technicians care to comment on that?   


In the OP:

Comcast is also making extensive preparations at its facilities throughout the region, including staging emergency generators and fuel trucks as well as bringing in additional technical and network restoration teams that are ready to be deployed as the storm’s path becomes clearer.  


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