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How to switch from lease to personal modem

New Poster

How to switch from lease to personal modem

My girlfriend is leasing a Xfinity modem/wifi device and I'd like to switch her to my Arris modem and Cisco router. I've verified that the Arris is supported. What is the process to switch over?

Diamond Problem Solver

Re: How to switch from lease to personal modem

Does she also have and wish to continue to use their phone service ? And if so, does your Arris modem support phone service ?
New Poster

Re: How to switch from lease to personal modem

No phone service required.
Diamond Problem Solver

Re: How to switch from lease to personal modem

Connect it to the coax line and power it up. Let it fully sync up with the system ("DS, "US", and the "Online" lights are steadily lit). Connect a computer to it and open up a browser. You *may* see their "Walled Garden" modem self registration page. If so, follow the screen prompts. Have your account number handy.

If not, try calling 1-855-652-3446. That is their device activation line.

If that doesn't work for you you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / HFC MAC address and the serial number of it handy when you call.