Hello SonjyaP. Thank you for creating a post on our Forum. If you are able to tell us about the coax cables and materials you are using to setup, we can assist further. You can also take a picture and upload it here if that's easier.
Feel free to look at our self help guides and videos found here: https://www.xfinity.com/support/articles/how-to-install-your-self-install-kit-devices
Hi SonjyaP. We did not receive a response from you. This thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.