As a condo resident with a shared cable box, I have no idea whether a MoCA filter was properly installed by the technician when we first started Comcast service a decade ago.
Although the Xfinity chat rep is stating that it is normal practice to intsall the MoCA filter, it is unknonwn when this practice started.
They are saying "Please be rest assure if the technician is installed the cable box it means surely MOCA filter is installed in to the cable box."
Unfortunately, what is normal practice and what has actually occurred can vary widely, so I am unconvinced that the filter was actually installed.
Is there a way to confirm this information? The cable box downstairs is locked and I do not have any method of access.
I do not have a MoCA device yet, but I am planning on getting one this Black Friday due to poor performance with my Powerline setup. That's why I'm interested in making sure the filter is installed.
About two years ago, I had a X1 cable box (with DVR functionality), but had to remove it due to pricing going up. That's why we only have TV from the Xfinity App on Roku now.
Prior to that, we had the older generation cable box (not the fancy X1).
However, even when we got the cable box initially, I don't recall a tech coming out. I did the home installation (if I recall correctly). I could be misremembering as we did have a tech come out before (years and years ago) for some reason--can't recall what it is!
Do you know if there is a way to check our service history and see what the techs did on any visits?
I reached out to comcast on twitter and they said that in looking at my prior history (back when I did have a cable box and the x1 device) they never saw an order for a MoCA device. They said that now that I don't have x1 service, they can't send a tech out to install one. My question is then why wasn't installed in the first place when I did have that service?
I know it's my equipment, and I am happy to buy the MoCA filter to install, but I just don't have access to the box where it would go.
You know, you could always install a MoCA filter before it hits your modem/gateway with zero ill effects to your network. About 10bucks, Amazon.