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How do I fix my Internet always getting under 15 Mbps?

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How do I fix my Internet always getting under 15 Mbps?

Hello, my interenet recently kept cutting of and also having very difficult internet issues. For example it kept cutting of. It also gave me under 15 Mbps every single time I'd try to use any Speedtest! 

For example, in some video games. It would time me out every 2 Minutes! Then it doesn't show that my internet is gone. But it feels like it is.

It's been happening for 1 week now, and its really annoying! 

I'm not quite sure how to fix it. If you know how to fix this issue please tell me!

I'm getting really mad at Comcast because of this Issue.

Thank you,OH NO.JPG

- Mariya.

Expert

Re: How do I fix my Internet always getting under 15 Mbps?

Can't see your pic. Since you are a new poster, it likely needs to be approved by a Forum Admin.

You could try hosting it at one of those free third-party pic hosting sites and post the link to it here.

 



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Contributor

Re: How do I fix my Internet always getting under 15 Mbps?

Have you called to have a technician come out and try to fix it?  That's what I would do.

Expert

Re: How do I fix my Internet always getting under 15 Mbps?


@MariyaNagirna wrote:

Hello, my interenet recently kept cutting of and also having very difficult internet issues. For example it kept cutting of. It also gave me under 15 Mbps every single time I'd try to use any Speedtest! 

For example, in some video games. It would time me out every 2 Minutes! Then it doesn't show that my internet is gone. But it feels like it is.

It's been happening for 1 week now, and its really annoying! 

I'm not quite sure how to fix it. If you know how to fix this issue please tell me!

I'm getting really mad at Comcast because of this Issue.

Thank you,OH NO.JPG

- Mariya.


Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

 

FWIW, you may not need a tech visit. Here's some stuff that you can try if it applies;

 

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!