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Hotmail connectivity?

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Contributor

Hotmail connectivity?

Is anyone else having issues accessing hotmail? It been timing out since Tuesday, but if I use a VPN to Dallas area and try the same it works, cannot PING or TRACERT it to completion from here.

 

Granted this area network traffic goes thru the Nashville area, but the connections are timing out at the Atlanta  higher level net work connections

 

Sample trace

5 13 ms 13 ms 15 ms et-11-1-0-ar02.goodslettvll.tn.nash.comcast.net [68.85.174.9]
6 23 ms 20 ms 23 ms be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
7 23 ms 22 ms 22 ms be-1402-cs04.56marietta.ga.ibone.comcast.net [96.110.32.81]
8 22 ms 22 ms 22 ms be-2411-pe11.56marietta.ga.ibone.comcast.net [96.110.32.34]
9 * * * Request timed out.
10 * * * Request timed out.

 

Any suggestions, tried flushing DNS and alternate DHCP servers

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Expert

Re: Hotmail connectivity?


@gwtx wrote:

Is anyone else having issues accessing hotmail? It been timing out since Tuesday, but if I use a VPN to Dallas area and try the same it works, cannot PING or TRACERT it to completion from here.

 

Granted this area network traffic goes thru the Nashville area, but the connections are timing out at the Atlanta  higher level net work connections

 

Sample trace

5 13 ms 13 ms 15 ms et-11-1-0-ar02.goodslettvll.tn.nash.comcast.net [68.85.174.9]
6 23 ms 20 ms 23 ms be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
7 23 ms 22 ms 22 ms be-1402-cs04.56marietta.ga.ibone.comcast.net [96.110.32.81]
8 22 ms 22 ms 22 ms be-2411-pe11.56marietta.ga.ibone.comcast.net [96.110.32.34]
9 * * * Request timed out.
10 * * * Request timed out.

 

Any suggestions, tried flushing DNS and alternate DHCP servers


It looks like your packets never leave Comcast web space. Don't know why they would be blocking it. I can reach the site from my end on a Comcast connection.

 

You could try contacting these folks and inquire about it;

 

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

 

They are the proper contact.



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Regular Contributor

Re: Hotmail connectivity?

I live in the Atlanta area (Marietta) and have no issues connecting to Hotmail (outlook.com).
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Contributor

Re: Hotmail connectivity?

Too much work today to call earlier, but after a week of it not working, rebooting, flushing caches etc, I was trying again before calling earlier, and it worked.  Yay, it working, but I still have no clue as to fix it if it happens again,

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Expert

Re: Hotmail connectivity?

Good to hear ! Thanks for the feedback !

 

Closing this thread. Please post again if the problem returns.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!