Post the requested info from here;
Hi Jovelax2. Welcome to the Xfinity Forums and thank you for creating your first post. We apologize for the issues you are encountering with our internet. I can assist with further troubleshooting your internet speed issues. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
Please also post the requested information here publicly so that all readers here may benefit. Thank you.
Hi Jovelax2. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.