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High Jitter, and Ping leading to unstable video connection — Hard to Work Please Help

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High Jitter, and Ping leading to unstable video connection — Hard to Work Please Help

I've had 2 techs come out and one replaced every single line from the pole to my modem, including the cable in my walls. There are no splitters involved but Problems persist.  Can you please assist? I have attempted to message you, but clicking your name (and viewing your profile) does not provide any "send message" option.

 

I am now using the comcast modem/router at there suggestion but experienced similar issues with my own equipment prior to this. I really feel like it's simply that soo many people are home online and annoyed that Comcast isn't at least admiting that but hopefully I'm wrong.

 

These are images of my downstream upstrem and error codes:

https://imgur.com/SKn7ThN

https://imgur.com/SrA7nF9

https://imgur.com/niXXM38

https://imgur.com/jFa19ED

https://imgur.com/Ajj46Xx

 

Ping tests: Note pings over 300 and lost packets

https://imgur.com/LQlUeKC

 

IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
17
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
159
 
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
561 MHz
459 MHz
465 MHz
471 MHz
477 MHz
483 MHz
489 MHz
495 MHz
501 MHz
507 MHz
513 MHz
519 MHz
525 MHz
531 MHz
537 MHz
543 MHz
555 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
627 MHz
633 MHz
639 MHz
645 MHz
651 MHz
805 MHz
707600000
39.7 dB
40.3 dB
40.3 dB
40.3 dB
40.0 dB
40.1 dB
40.0 dB
40.1 dB
39.8 dB
40.1 dB
39.8 dB
39.9 dB
39.7 dB
40.2 dB
39.9 dB
40.0 dB
39.0 dB
39.3 dB
40.0 dB
39.6 dB
39.4 dB
39.1 dB
39.9 dB
39.6 dB
39.0 dB
39.3 dB
39.2 dB
39.0 dB
39.3 dB
38.9 dB
38.9 dB
38.0 dB
39.1 dB
NA
8.7 dBmV
7.3 dBmV
7.2 dBmV
7.1 dBmV
7.1 dBmV
7.1 dBmV
7.2 dBmV
7.4 dBmV
7.3 dBmV
7.6 dBmV
7.9 dBmV
8.0 dBmV
8.1 dBmV
8.3 dBmV
8.5 dBmV
8.6 dBmV
8.5 dBmV
8.8 dBmV
8.7 dBmV
8.8 dBmV
8.7 dBmV
8.7 dBmV
8.7 dBmV
8.6 dBmV
8.4 dBmV
8.1 dBmV
8.0 dBmV
7.9 dBmV
7.6 dBmV
7.8 dBmV
7.8 dBmV
7.6 dBmV
7.3 dBmV
NA
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
Locked
Locked
Locked
Locked
36 MHz
30 MHz
23 MHz
17 MHz
5120
5120
5120
5120
44.3 dBmV
44.8 dBmV
45.3 dBmV
45.3 dBmV
QAM
QAM
QAM
QAM
ATDMA
ATDMA
ATDMA
ATDMA
IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
1061743466
1121458536
1121489717
1121497354
1121504515
1121512638
1121517874
1121528360
1121542039
1121548413
1121556281
1121559474
1121557733
1145539054
1145545363
1145554463
1145563636
1145570092
1145575950
1145582789
1145587616
1145593003
1145601364
1145607269
1145616796
1145623086
1145630058
1145636090
1145641199
1145650530
1145655685
1145663031
1061743466
15518642
0
0
2
5
7
5
0
3
10
1
5
6
5
0
5
6
7
4
14
14
19
16
29
49
70
85
100
124
132
161
210
15518642
0
0
0
0
0