What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
O/k, please post the error / event log entries as well.
Hi there, Camhabib.
I can take a look at your modem from our side and help get this resolved for you.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Thank you for being a valued Comcast customer as well!
Yep. The log entries show that the modem is indeed losing block synch with the CMTS / system. You are in good hands now ! Good luck with it !
I wanted to touch base one more time before closing out your post. Did you have any other questions?
I am closing this post out due to inactivity.
If you have any other questions, please feel free to reach out to us on the forums again!
Thank you for being a Comcast customer! Take care!