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Help ComcastJohnN (SBG6950AC2)

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Help ComcastJohnN (SBG6950AC2)

No internet connection. New modem (SBG6950AC2) and service

Like others at first setup I gave them the WAN mac. I have since gave them the HFC mac but I'm guessing its like the others where the WAN mac address is stuck and needs the helpful hands of ComcastJohnN to get it cleared up. Not sure how to send a Private Message either. Thanks Joe

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Re: Help ComcastJohnN (SBG6950AC2)

Here is a direct link to his PM inbox;


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Re: Help ComcastJohnN (SBG6950AC2)

Once again ComcastJohnN (the silent hero) has fixed the issue.

Thanks John and thanks to the forum for posting similar issues so I could get in contact with him.

Good work ComcastJohnN!