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Good connection, no Internet.

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Good connection, no Internet.

My Playstation is connecting to xfinity WiFi Hotspot but the Internet connection is failing.
Official Employee

Re: Good connection, no Internet.

Hi Reevis94. We welcome you to the Xfinity Forums and thank you for creating your first post. I can assist with troubleshooting your internet connectivity issue. It sounds like there may be an issue with the particular hotspot gateway device you are connecting to. Do you have an in-home primary internet service connection to attempt to connect to? 


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Official Employee

Re: Good connection, no Internet.

Hi Reevis94. Since we didn't see a response from you, this thread has been locked. Please send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!