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Gigabit speed is a pricier Blast Pro at this point...

New Poster

Gigabit speed is a pricier Blast Pro at this point...

I'm just like everyone else who's encountered this problem...

 

I upgraded to Gigabit speed because I figure with all the devices we have at home, more speed the better. So, I purchased an Arris SB8200 as it was the only DOCSIS 3.1 modem I found. I'm using it with our Netgear Orbi Wireless Mesh System.

 

I have a computer plugged in directly to the modem and I'm only getting on average 350Mbps/40Mbps, while my wireless I'm getting 250Mbps/36Mbps.

 

I've tried to talk to a Comcast Agent to assist me, but unfortunately they cannot figure out why my connection is slow. Before I take a day off and have them send a technician out, I'd like to see if anyone here can attempt to assist me.

 

Here is my modem information:Screen Shot 2018-03-08 at 6.42.48 PM.png

 

Screen Shot 2018-03-08 at 6.42.59 PM.png

 

Screen Shot 2018-03-08 at 6.43.13 PM.png

 

 

I just don't want to end up paying for something that I can't even get...

 

Thanks.

Diamond Problem Solver

Re: Gigabit speed is a pricier Blast Pro at this point...

FWIW, the signal stats that you posted are fine.
Frequent Visitor

Re: Gigabit speed is a pricier Blast Pro at this point...

I am fighting this battle too. The rental modem will get 940 Mbit but the SB8200 only gets to around 600. So far Comcast has not been able to help. Also, initially I was limited to 350 Mbit until I turned off traffic metering in my NetGear router.