Has someone found the correct secret handshake for Gigabit Pro service? I had an offer for Gigabit Pro ( 2GB/2GB ) FTTP in my area last year, but I didn't install it at the time.
I want to install it now, but since Comcast now also has a Gigabit DOCSIS3.1 service, I can't find anybody who knows anything about Gigabit Pro.
They just hear the word 'Gigabit' and then start down the general Gigabit service (1GB/35mb) sales pitch path. 6 different people now went down this 'Gigabit' path.
Furthest I got was that the residential department (both over chat and phone) insisted you need a business account for Gigabit Pro, so they transferred me to the business department. Business department doesn't know anything about a service called 'Gigabit Pro', and when I said it involved putting down a new Fiber Optic cable, they ended up connecting me to the backbone? department (Metro-E) to install a custom Fiber line. So now I know how to get a 100GB fiber line installed for millions of dollars, but still not the Gigabit Pro service....
I just saw another poster on here mentioned that they hired a personal assistant to contact Comcast to find a contact and it was successful for them. I'm going down that road as well.
I have a job posting up on UPWORK for this if anybody thinks they have the magic touch to be able to deal with Comcast. Search for "Contact Comcast" in the job title.