What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
I won't be able to get that information until thursday. I'm out of town currently. Is there any other information I can give you? Would a commscope amplifier be useful in my situation and could I install that in place of the splitter?
Would a commscope amplifier be useful in my situation and could I install that in place of the splitter?
It would depend on the current power levels / SNR.
The power levels are fine, you don't need an amp. Something else is going on.
Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router with an ethernet cable have the same problem ? What is the make and model number of your router if you are using one ?
Are you the original poster ?
No worries. What speed do you get with a direct connection to the cable modem (no router in the mix) ?
Hmmm.... I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !
Hi, Tgroom89. Thanks for reaching out here for support! If you're getting 900+ while connected directly to the modem, we can see that the modem is distributing the correct amount of speed. Are you getting 900+ pretty consistently while hardwired, after bypassing the router?