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Getting high latency and packet issue, Comcast says everything looks fine on their end...

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Getting high latency and packet issue, Comcast says everything looks fine on their end...

This randomly started happening a few days ago.

 

Packets: Sent = 519, Received = 511, Lost = 8 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 305ms, Average = 36ms

 

I can't game anymore, packet loss is too high - and the lag is aweful when it spikes.

 

Comcast has stated everything looks ok on their end - then later told me there was an issue in my area and it should be resolved now.  Came home, everything looked great.  The tech showed up and I told him we should be good.  Then of course later that night it started up again.

 

I don't know where to look at this point...I've had this issue in the past (way more packet loss though) and comcast kept telling me everything looked good on their end.  Only until another tenant in the building finally called them two weeks later did they come out and check their box on the nearest telephone pole and realized something was faulty.

 

Any suggestions?  I have another tech coming tomorrow.  Thanks for any help.

Expert

Re: Getting high latency and packet issue, Comcast says everything looks fine on their end...

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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