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Frequent connection drops over several weeks, logs included
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06-04-2020
05:00 PM
Frequent connection drops over several weeks, logs included
(Rather illiterate over what might be causing these issues, apologies in advance for that)
Hello. Over the past several weeks I've been experiencing a steady decline in my internet service, culminating in frequent, seemingly random connection drops several times per day. Loss of service is across all devices but they can still connect to the modem, it simply displays that there's no service at the moment. Ended up trying a full factory reset, but service was lost again shortly afterward. I have noticed that these loss of connections do not seem to be registered by the modem, as it displays a system runtime far longer than I have had internet access (Currently displaying 11 hours, I lost connection roughly 50 minutes ago)
Including what (I hope) is relevant information from my modem, and I'm happy to provide more if necessary. It's an xFi Advanced Gateway Model:TG3482G. Can't work without a stable connection, any and all help would be appreciated!
Event Logs
| All logs for Today | ||
|---|---|---|
| ti_dhcp6c[30008]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/6/04 11:03:16 | Critical |
| ti_dhcp6c[30008]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/6/04 11:03:16 | Critical |
| ti_dhcp6c[30008]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 4 18:03:15 2020 | 2020/6/04 11:03:16 | Critical |
| ti_dhcp6c[30008]: 72001015-DHCPv6 Failed - No Prefix Available | 2020/6/04 11:03:15 | Critical |
| ti_dhcp6c[30008]: 72001014-DHCPv6 Failed - No Address Available | 2020/6/04 11:03:15 | Critical |
| ti_dhcp6c[30008]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/6/04 11:03:15 | Critical |
| ti_dhcp6c[30008]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/6/04 11:03:15 | Critical |
| DHCPv4[29257]: 72001001-DHCPv4 Provision - Completed | 2020/6/04 11:03:14 | Informational |
| DHCPv4[18694]: 72001020-DHCPv4 - IP Address Released | 2020/6/04 11:02:01 | Informational |
| ti_dhcp6c[19586]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/6/04 10:44:39 | Critical |
| ti_dhcp6c[19586]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/6/04 10:44:39 | Critical |
| ti_dhcp6c[19586]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 4 17:44:38 2020 | 2020/6/04 10:44:39 | Critical |
| ti_dhcp6c[19586]: 72001015-DHCPv6 Failed - No Prefix Available | 2020/6/04 10:44:38 | Critical |
| ti_dhcp6c[19586]: 72001014-DHCPv6 Failed - No Address Available | 2020/6/04 10:44:38 | Critical |
| ti_dhcp6c[19586]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/6/04 10:44:38 | Critical |
| ti_dhcp6c[19586]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/6/04 10:44:38 | Critical |
| DHCPv4[18694]: 72001001-DHCPv4 Provision - Completed | 2020/6/04 10:44:36 | Informational |
| DHCPv4[9326]: 72001020-DHCPv4 - IP Address Released | 2020/6/04 10:43:35 | Informational |
| [Harvester][2861]: Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting | 2020/6/04 02:10:41 | Notice |
| [Harvester][2861]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting | 2020/6/04 02:10:41 | Notice |
| ti_dhcp6c[10087]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/6/04 02:10:00 | Critical |
| ti_dhcp6c[10087]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/6/04 02:10:00 | Critical |
| ti_dhcp6c[10087]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 4 09:09:59 2020 | 2020/6/04 02:10:00 | Critical |
| ti_dhcp6c[10087]: 72001015-DHCPv6 Failed - No Prefix Available | 2020/6/04 02:09:59 | Critical |
| ti_dhcp6c[10087]: 72001014-DHCPv6 Failed - No Address Available | 2020/6/04 02:09:59 | Critical |
| ti_dhcp6c[10087]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/6/04 02:09:59 | Critical |
| ti_dhcp6c[10087]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/6/04 02:09:59 | Critical |
| DHCPv4[9326]: 72001001-DHCPv4 Provision - Completed | 2020/6/04 02:09:54 | Informational |
| ti_dhcp6c[9773]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/6/04 02:07:07 | Critical |
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Index |
20
|
0
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
46
|
47
|
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
501000000
|
|
483000000
|
489000000
|
495000000
|
507000000
|
513000000
|
519000000
|
525000000
|
531000000
|
543000000
|
555000000
|
561000000
|
567000000
|
573000000
|
579000000
|
585000000
|
591000000
|
597000000
|
603000000
|
609000000
|
615000000
|
621000000
|
627000000
|
633000000
|
639000000
|
645000000
|
651000000
|
657000000
|
663000000
|
669000000
|
675000000
|
623600000
|
| SNR |
38.983261
|
|
38.605377
|
40.366287
|
38.605377
|
38.605377
|
38.605377
|
38.983261
|
40.946209
|
40.366287
|
38.983261
|
38.605377
|
38.983261
|
38.983261
|
37.636276
|
37.636276
|
37.355988
|
38.605377
|
38.605377
|
38.605377
|
38.983261
|
38.983261
|
38.983261
|
38.983261
|
38.983261
|
40.366287
|
38.983261
|
38.983261
|
38.983261
|
38.983261
|
38.983261
|
38.983261
|
NA
|
| Power Level |
2.700001
|
|
3.000000
|
2.900002
|
2.500000
|
2.700001
|
3.799999
|
3.799999
|
4.099998
|
4.199997
|
3.299999
|
2.500000
|
2.099998
|
1.000000
|
0.200001
|
0.099998
|
0.299999
|
1.500000
|
1.900002
|
2.599998
|
2.900002
|
3.299999
|
3.099998
|
4.199997
|
3.599998
|
4.699997
|
4.699997
|
5.000000
|
4.800003
|
5.099998
|
4.500000
|
5.000000
|
NA
|
| Modulation |
QAM256
|
UNKNOWN
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
OFDM
|
|
Upstream
|
Channel Bonding Value | ||||
| Index |
1
|
2
|
3
|
4
|
|
|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
36500000
|
30100000
|
23700000
|
17300000
|
|
| Symbol Rate |
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
| Power Level |
39.270599
|
40.270599
|
41.020599
|
41.270599
|
|
| Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
|
| Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
|
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