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Failed to acquire QAM/QPSK symbol timing

New Poster

Failed to acquire QAM/QPSK symbol timing

Hi all,

I have gotten the error above. Looks like I can't acquire a downstream channel. Attached is a picture of that channel which looks to have a high negative power....-46 dBmv.

Is there anything I can do on my end without a technician to get things up and running?

Thanks!

IMG_20180916_204714.jpg
Expert

Re: Failed to acquire QAM/QPSK symbol timing

Yep that's (-) Minus 46 dB which is extremely low and not even valid because it's not "synchronized" / locked. Did it ever work ? We need more details.



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New Poster

Re: Failed to acquire QAM/QPSK symbol timing

Hi,

 

Yes - everything has been working fine for around a year and no recent changes to anything (hardware or otherwise). Cable is direct to modem with no splitters or anything as well.

 

Let me know if you need any additional information!