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Factory Reset Not Taking

Frequent Visitor

Factory Reset Not Taking

My connection has been steady and fast for a long time.  Can't complain about my service. . .until recently.  This past week my connection has been intermittenly dropping and the modem was doing auto reboots, (Arris TG1682G).  I unplugged it for a while, rebooted, but the problem of losing my connection and auto reboots persisted.  So I brought it to my local Comcast office and left with another modem, same model.
I entered my network info incorrectly and I just want to do a hard reset, not just a reboot, and start from scratch but it isn't taking.  I'm using a paperclip, holding in the reset button until the unit shuts off, then releasing it and it reboots but the network I set up remains.  What can I do to start fresh?
Thank you.