Community Forum

Extreme Pro to Gigabit upgrade - download speed almost the same....

Contributor

Extreme Pro to Gigabit upgrade - download speed almost the same....

I've upgraded  from Extreme Pro to Gigabit today....apparently I'm getting the same download speed or a little above that on the official Xfinity speed test from 400-480 Mbps, upload seems to be solid about 40-42 Mbps. Modem CM1000, signals not perfect but in the range, testing on desktop and laptop hardwired directly or with the router  same results. Please advise. 

Contributor

Re: Extreme Pro to Gigabit upgrade - download speed almost the same....

Contributor

Re: Extreme Pro to Gigabit upgrade - download speed almost the same....

Already did these steps. I have 15 years experience in IT.... iperf shows 960 Mbps between endpoints inside my LAN network.....

Silver Problem Solver

Re: Extreme Pro to Gigabit upgrade - download speed almost the same....


@marnow wrote:

I've upgraded  from Extreme Pro to Gigabit today....apparently I'm getting the same download speed or a little above that on the official Xfinity speed test from 400-480 Mbps, upload seems to be solid about 40-42 Mbps. Modem CM1000, signals not perfect but in the range, testing on desktop and laptop hardwired directly or with the router  same results. Please advise. 


My account shows that I have th Gigabit tier; does yours?

https://customer.xfinity.com/#/devices

Data Usage Overview

Review your monthly data usage Manage usage alerts

714GB remaining of 1024GB monthly plan (August 01 - August 31).
Data used in the last 24 hours may not be displayed

Internet Plan: Gigabit Internet
Download Speed: 1000Mbps
Upload Speed: 35Mbps


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Contributor

Re: Extreme Pro to Gigabit upgrade - download speed almost the same....

Well, This particular page https://customer.xfinity.com/#/devices shows the old tier :

 

429GB remaining of 1024GB monthly plan (August 01 - August 31).
Data used in the last 24 hours may not be displayed

Internet Plan: Extreme 400 Tier
Download Speed: 400Mbps
Upload Speed: 20Mbps

 

But the billing plan page https://www.xfinity.com/buy/plan/myplan

 

Service Package Manage Plan
$90.00
INTERNET
$90.00

Download speeds up to 1000 Mbps

Contract discount expires August 28, 2020Show Details
 
So I'm a little confused here.....
 
When I run the speed test, the speed fluctuate a lot and I see numbers as high as 600Mbps, but the go down and I see 350-480Mbps....
 

 

 

Contributor

Re: Extreme Pro to Gigabit upgrade - download speed almost the same....

This is how the speed fluctuate sometimes goes as low as 200 Mbps.....

 

https://www.youtube.com/watch?v=_eeLiR2-au8

Official Employee

Re: Extreme Pro to Gigabit upgrade - download speed almost the same....

Greetings, marnow! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with the new Gigabit services. That's certainly not good. I did receive your PM. I will continue to assist you through there. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Extreme Pro to Gigabit upgrade - download speed almost the same....

I'm glad I was able to assist you with getting a tech to come out and get the lines corrected for you, marnow. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!