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Every night and into the morning, internet/WiFi disappears

New Poster

Every night and into the morning, internet/WiFi disappears

Every night, continuing into the morning my home looses all wifi signal...this is week days and weekends - doesn't make a difference if only 1 person trying or multiple people trying to access the internet.

Expert

Re: Every night and into the morning, internet/WiFi disappears

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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New Poster

Re: Every night and into the morning, internet/WiFi disappears

The hardwired TV does not have connectivity issues

Expert

Re: Every night and into the morning, internet/WiFi disappears

It sounds like a WiFi only problem then.

 

Some tips for improving WiFi performance;


http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...

 

There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods.

 

 



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Official Employee

Re: Every night and into the morning, internet/WiFi disappears

Greetings Stone_UOP! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with your WiFi signal nightly. That's certainly frustrating. If what EG has posted has not yielded any results, I would like to look further into this for you. Feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Every night and into the morning, internet/WiFi disappears

Hello, Stone_UOP. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


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