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Errors in Arris S33 Logs

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Dicx
New Poster
‎01-30-2021 10:41 AM

Errors in Arris S33 Logs

Hi,

 

New modem same line. Cable comes in the house and straight to the modem. The logs have been going crazy lately on DOCSIS 3.1 Arris S33 modem. MAC deleted for privacy. Uptime has been 19 days.

 

Here is a link to my download channels. Lots of errors: https://www.icloud.com/iclouddrive/02f3UExZpKPXfNr5LRZXE76Iw#Screen_Shot_2021-01-30_at_10.39.20_AM

 

 

30/1/2021
09:47:40		6CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
30/1/2021
09:48:47		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

 

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EG
Expert
‎01-30-2021 12:09 PM

Re: Errors in Arris S33 Logs

The downstream signal status numbers are o/k. Also post the upstream channel power level numbers and the balance of the error log entries in their entirety.

 

Are you actually experiencing any connectivity problems or are you just focusing on the errors / error log entries.



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Dicx
New Poster
‎01-31-2021 01:13 PM

Re: Errors in Arris S33 Logs

Hi,

 

Here is the information. Not experiencing any drops that I have noticed during usage hours. I have seen performance drops on the 600/20 plan.

 

Thanks for any reply.

 

Logs: (after I acutally remembered my password)

 

30/1/2021
10:27:19

3

Failed LAN WebGUI login attempt from 73.64.92.230 on 21/01/30 at 10:27 AM.

30/1/2021
10:28:47

3

Failed LAN WebGUI login attempt from 73.64.92.230 on 21/01/30 at 10:28 AM.

30/1/2021
10:28:55

3

Failed LAN WebGUI login attempt from 73.64.92.230 on 21/01/30 at 10:29 AM.

30/1/2021
10:29:02

3

Successful LAN WebGUI login from 73.64.92.230 on 21/01/30 at 10:29 AM.

30/1/2021
11:14:05

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
11:14:32

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
17:04:51

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
17:05:12

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
17:42:03

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
17:42:29

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
18:51:58

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
18:52:24

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
20:59:03

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
20:59:37

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
21:04:17

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

30/1/2021
21:04:45

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
08:15:41

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
08:16:06

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
08:23:25

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
08:23:55

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
09:29:06

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
09:29:33

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
12:53:54

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
12:54:27

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
12:58:47

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
12:59:31

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
13:01:30

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
13:01:58

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
13:07:31

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
13:07:59

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

31/1/2021
13:10:14

3

Failed LAN WebGUI login attempt from 73.64.92.230 on 21/01/31 at 1:10 PM.

31/1/2021
13:10:19

3

Successful LAN WebGUI login from 73.64.92.230 on 21/01/31 at 1:10 PM.

 

Signals:

 

ProcedureStatusComment
Acquire Downstream Channel417000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+
DOCSIS Network Access EnabledAllowed 

 

 
Downstream Bonded Channels
Channel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables
1LockedQAM256417000000 Hz1 dBmV38 dB690240516330
2LockedQAM256423000000 Hz2 dBmV38 dB636978545325
3LockedQAM256429000000 Hz2 dBmV38 dB825706511805
4LockedQAM256435000000 Hz2 dBmV38 dB913216491640
5LockedQAM256447000000 Hz2 dBmV37 dB977993686138
6LockedQAM256453000000 Hz2 dBmV38 dB717581585588
7LockedQAM256459000000 Hz2 dBmV38 dB764630376313
8LockedQAM256465000000 Hz3 dBmV38 dB687690289300
9LockedQAM256471000000 Hz2 dBmV38 dB755919337776
10LockedQAM256483000000 Hz2 dBmV33 dB21204116742895
11LockedQAM256489000000 Hz3 dBmV38 dB601621220268
12LockedQAM256495000000 Hz3 dBmV38 dB590614232474
13LockedQAM256507000000 Hz3 dBmV38 dB605896187497
14LockedQAM256513000000 Hz2 dBmV38 dB588684214364
15LockedQAM256519000000 Hz2 dBmV38 dB564401219603
16LockedQAM256525000000 Hz2 dBmV38 dB536903178742
17LockedQAM256531000000 Hz2 dBmV38 dB547048182379
18LockedQAM256537000000 Hz2 dBmV38 dB578149268664
19LockedQAM256543000000 Hz2 dBmV38 dB557310226237
20LockedQAM256549000000 Hz2 dBmV38 dB545647188206
21LockedQAM256555000000 Hz1 dBmV38 dB544437213431
22LockedQAM256561000000 Hz1 dBmV38 dB538775319612
23LockedQAM256567000000 Hz1 dBmV38 dB542039225649
24LockedQAM256573000000 Hz1 dBmV38 dB516271162709
25LockedQAM256579000000 Hz1 dBmV38 dB506954194748
26LockedQAM256585000000 Hz1 dBmV38 dB520970186275
27LockedQAM256591000000 Hz0 dBmV37 dB514799181347
28LockedQAM256597000000 Hz0 dBmV37 dB515163173988
29LockedOFDM PLC690000000 Hz2 dBmV36 dB409689534218670
30LockedQAM256603000000 Hz0 dBmV37 dB490641228345
31LockedQAM256609000000 Hz0 dBmV37 dB500576178024
32LockedQAM256615000000 Hz0 dBmV37 dB456655111255


 

 
Upstream Bonded Channels
Channel IDLock StatusUS Channel TypeFrequencyWidthPower
1LockedSC-QAM17300000 Hz640000043.3 dBmV
2LockedSC-QAM23700000 Hz640000043.5 dBmV
3LockedSC-QAM30100000 Hz640000043.8 dBmV
4LockedSC-QAM36500000 Hz640000042.8 dBmV
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EG
Expert
‎01-31-2021 01:19 PM

Re: Errors in Arris S33 Logs

The stats are o/k. Bottom line. Unless you are actually experiencing connectivity problems, there's no need to sweat the error log entries.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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