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Error log showing issues

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Error log showing issues

I check my modem error log to make sure there are no problems (Netgear CM500) and found the following for what looks like the 24th of Jan 2020. Is there a problem with the service or the modem?

Time Priority Description
2020-1-24, 01:55:59 Notice (6) Honoring MDD; IP provisioning mode = IPv6
2020-1-24, 01:52:15 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:01:5c:6f:98:4e;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:52:09 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:52:08 Critical (3) No UCDs Received - Timeout;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:58 Warning (5) Lost MDD Timeout;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:51 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:50 Critical (3) No UCDs Received - Timeout;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:40 Warning (5) Lost MDD Timeout;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:33 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:32 Critical (3) No UCDs Received - Timeout;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:22 Warning (5) Lost MDD Timeout;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:13 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:06 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:51:05 Critical (3) No UCDs Received - Timeout;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:50:55 Warning (5) Lost MDD Timeout;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:50:15 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:50:12 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:50:03 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:50:01 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:50:01 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:49:49 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:49:49 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:49:42 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:49:40 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:48:30 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:48:29 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:48:25 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:48:25 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:48:14 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:48:14 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:48:13 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:48:12 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:48:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:47:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:47:57 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:47:56 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:47:55 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:47:54 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:47:51 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-1-24, 01:47:49 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=2c:30:33:c3:97:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
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Expert

Re: Error log showing issues

Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Are you actually experiencing any connectivity issues ?




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Contributor

Re: Error log showing issues

Downstream Bonded Channels
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 23000000 Hz 47.8 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 48.8 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 29400000 Hz 48.3 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 16600000 Hz 48.5 dBmV
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Expert

Re: Error log showing issues

You didn't post the downstream channels..

 

And again, are you actually experiencing any connectivity issues ?



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Re: Error log showing issues

that was posted at the top but her it is again. Connection speed can vari at times

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 5 549000000 Hz 2.9 dBmV 41.8 dB 266 817
2 Locked QAM256 6 555000000 Hz 3.3 dBmV 41.7 dB 29 78
3 Locked QAM256 7 579000000 Hz 2.4 dBmV 41 dB 6 0
4 Locked QAM256 8 585000000 Hz 2.2 dBmV 40.7 dB 1 0
5 Locked QAM256 9 591000000 Hz 1.9 dBmV 40.6 dB 407 1480
6 Locked QAM256 10 597000000 Hz 2.1 dBmV 40.3 dB 1625 5042
7 Locked QAM256 11 603000000 Hz 2.3 dBmV 40.9 dB 2508 8713
8 Locked QAM256 12 609000000 Hz 2.2 dBmV 40.5 dB 8 0
9 Locked QAM256 13 615000000 Hz 2.1 dBmV 40.4 dB 3 0
10 Locked QAM256 14 621000000 Hz 2.1 dBmV 40.3 dB 7 0
11 Locked QAM256 15 627000000 Hz 2.4 dBmV 40.4 dB 2 0
12 Locked QAM256 16 633000000 Hz 1.5 dBmV 40.2 dB 2 0
13 Locked QAM256 17 645000000 Hz 2.4 dBmV 40.8 dB 172 739
14 Locked QAM256 18 651000000 Hz 2.2 dBmV 40.6 dB 173 722
15 Locked QAM256 19 657000000 Hz 2.3 dBmV 40.8 dB 176 770
16 Locked QAM256 20 663000000 Hz 1.9 dBmV 40.6 dB 201 702
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Expert

Re: Error log showing issues


@Mhumfleet wrote:

that was posted at the top but her it is again. Connection speed can vari at times


I don't see anything at the top except the error log entries.. The stats are o/k. The log entries show one overall event with an 8 minute duration.



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Re: Error log showing issues

Dod you see the downstream info on previous post?
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Expert

Re: Error log showing issues

Yes. As I previously stated, "the stats are o/k" / in spec.



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