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Arris SBG6900 Errors. Speedtest looks great but actual response from browser is bad. Sling TV says I have connectivity problem and the APP barely works most of the time.
Tue Jul 28 13:45:14 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:3d:66:5d:da:ce;CMTS-MAC=70:e4:22:f1:fc:eb;CM-QOS=1.1;CM-VER=3.0; |
Sun Jul 26 12:38:10 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:5d:da:ce;CMTS-MAC=70:e4:22:f1:fc:eb;CM-QOS=1.1;CM-VER=3.0; |
Sun Jul 26 12:37:35 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:3d:66:5d:da:ce;CMTS-MAC=70:e4:22:f1:fc:eb;CM- |
Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
1 | Locked | QAM256 | 9 | 483000000 Hz | -0.3 dBmV | 40.9 dB | 747 | 749 |
2 | Locked | QAM256 | 1 | 429000000 Hz | -0.9 dBmV | 41.0 dB | 8179 | 11586 |
3 | Locked | QAM256 | 2 | 435000000 Hz | -1.1 dBmV | 40.9 dB | 7281 | 12959 |
4 | Locked | QAM256 | 3 | 447000000 Hz | -0.8 dBmV | 41.2 dB | 4725 | 6410 |
5 | Locked | QAM256 | 4 | 453000000 Hz | -1.1 dBmV | 40.9 dB | 3091 | 4058 |
6 | Locked | QAM256 | 5 | 459000000 Hz | -0.7 dBmV | 41.0 dB | 2117 | 3102 |
7 | Locked | QAM256 | 6 | 465000000 Hz | -0.7 dBmV | 40.9 dB | 1849 | 3505 |
8 | Locked | QAM256 | 7 | 471000000 Hz | -0.2 dBmV | 41.1 dB | 2328 | 3108 |
9 | Locked | QAM256 | 8 | 477000000 Hz | -0.1 dBmV | 41.1 dB | 1138 | 2729 |
10 | Locked | QAM256 | 10 | 489000000 Hz | 0.3 dBmV | 41.1 dB | 769 | 1175 |
11 | Locked | QAM256 | 11 | 495000000 Hz | 0.1 dBmV | 40.9 dB | 586 | 709 |
12 | Locked | QAM256 | 12 | 501000000 Hz | 0.6 dBmV | 41.1 dB | 377 | 1019 |
13 | Locked | QAM256 | 13 | 507000000 Hz | 0.6 dBmV | 39.0 dB | 535 | 773 |
14 | Locked | QAM256 | 14 | 513000000 Hz | 0.4 dBmV | 41.0 dB | 157 | 673 |
15 | Locked | QAM256 | 15 | 519000000 Hz | 0.3 dBmV | 40.9 dB | 137 | 175 |
16 | Locked | QAM256 | 16 | 525000000 Hz | 0.4 dBmV | 39.4 dB | 107 | 107 |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 4 | 5120 Ksym/sec | 16400000 Hz | 44.0 dBmV |
2 | Locked | ATDMA | 1 | 5120 Ksym/sec | 35600000 Hz | 44.0 dBmV |
3 | Locked | ATDMA | 2 | 5120 Ksym/sec | 29200000 Hz | 44.0 dBmV |
4 | Locked | ATDMA | 3 | 5120 Ksym/sec | 22800000 Hz | 44.0 dBmV |
Sorry for the delay. And thanks.
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
1 | Locked | QAM256 | 9 | 483000000 Hz | -0.4 dBmV | 41.1 dB | 747 | 749 |
2 | Locked | QAM256 | 1 | 429000000 Hz | -2.5 dBmV | 40.1 dB | 8179 | 11586 |
3 | Locked | QAM256 | 2 | 435000000 Hz | -5.0 dBmV | 38.7 dB | 7281 | 12959 |
4 | Locked | QAM256 | 3 | 447000000 Hz | -5.4 dBmV | 38.3 dB | 4725 | 6410 |
5 | Locked | QAM256 | 4 | 453000000 Hz | -3.2 dBmV | 39.9 dB | 3091 | 4058 |
6 | Locked | QAM256 | 5 | 459000000 Hz | -1.7 dBmV | 40.4 dB | 2117 | 3102 |
7 | Locked | QAM256 | 6 | 465000000 Hz | -1.2 dBmV | 40.7 dB | 1849 | 3505 |
8 | Locked | QAM256 | 7 | 471000000 Hz | -0.5 dBmV | 41.1 dB | 2328 | 3108 |
9 | Locked | QAM256 | 8 | 477000000 Hz | -0.2 dBmV | 41.3 dB | 1138 | 2729 |
10 | Locked | QAM256 | 10 | 489000000 Hz | 0.3 dBmV | 41.3 dB | 769 | 1175 |
11 | Locked | QAM256 | 11 | 495000000 Hz | 0.1 dBmV | 41.1 dB | 586 | 709 |
12 | Locked | QAM256 | 12 | 501000000 Hz | 0.7 dBmV | 41.3 dB | 377 | 1019 |
13 | Locked | QAM256 | 13 | 507000000 Hz | 0.7 dBmV | 39.1 dB | 535 | 773 |
14 | Locked | QAM256 | 14 | 513000000 Hz | 0.5 dBmV | 41.3 dB | 157 | 673 |
15 | Locked | QAM256 | 15 | 519000000 Hz | 0.4 dBmV | 41.1 dB | 137 | 175 |
16 | Locked | QAM256 | 16 | 525000000 Hz | 0.5 dBmV | 39.5 dB | 107 | 107 |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 4 | 5120 Ksym/sec | 16400000 Hz | 44.0 dBmV |
2 | Locked | ATDMA | 1 | 5120 Ksym/sec | 35600000 Hz | 44.0 dBmV |
3 | Locked | ATDMA | 2 | 5120 Ksym/sec | 29200000 Hz | 44.0 dBmV |
4 | Locked | ATDMA | 3 | 5120 Ksym/sec | 22800000 Hz | 44.0 dBmV |
The signal stats are good. Are there any more error log entries being shown than just those three ? If not, please wait some time and see if more accumulate, then post them also.