Error Started Unicast Maintenance Ranging - No Response received - T3 time-out

[sipslg01]

Arris SBG6900 Errors. Speedtest looks great but actual response from browser is bad. Sling TV says I have connectivity problem and the APP barely works most of the time.

Tue Jul 28 13:45:14 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:3d:66:5d:da:ce;CMTS-MAC=70:e4:22:f1:fc:eb;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 26 12:38:10 2020	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:5d:da:ce;CMTS-MAC=70:e4:22:f1:fc:eb;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 26 12:37:35 2020	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:3d:66:5d:da:ce;CMTS-MAC=70:e4:22:f1:fc:eb;CM-

[EG]

Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

[sipslg01]

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	QAM256	9	483000000 Hz	-0.3 dBmV	40.9 dB	747	749
2	Locked	QAM256	1	429000000 Hz	-0.9 dBmV	41.0 dB	8179	11586
3	Locked	QAM256	2	435000000 Hz	-1.1 dBmV	40.9 dB	7281	12959
4	Locked	QAM256	3	447000000 Hz	-0.8 dBmV	41.2 dB	4725	6410
5	Locked	QAM256	4	453000000 Hz	-1.1 dBmV	40.9 dB	3091	4058
6	Locked	QAM256	5	459000000 Hz	-0.7 dBmV	41.0 dB	2117	3102
7	Locked	QAM256	6	465000000 Hz	-0.7 dBmV	40.9 dB	1849	3505
8	Locked	QAM256	7	471000000 Hz	-0.2 dBmV	41.1 dB	2328	3108
9	Locked	QAM256	8	477000000 Hz	-0.1 dBmV	41.1 dB	1138	2729
10	Locked	QAM256	10	489000000 Hz	0.3 dBmV	41.1 dB	769	1175
11	Locked	QAM256	11	495000000 Hz	0.1 dBmV	40.9 dB	586	709
12	Locked	QAM256	12	501000000 Hz	0.6 dBmV	41.1 dB	377	1019
13	Locked	QAM256	13	507000000 Hz	0.6 dBmV	39.0 dB	535	773
14	Locked	QAM256	14	513000000 Hz	0.4 dBmV	41.0 dB	157	673
15	Locked	QAM256	15	519000000 Hz	0.3 dBmV	40.9 dB	137	175
16	Locked	QAM256	16	525000000 Hz	0.4 dBmV	39.4 dB	107	107

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	4	5120 Ksym/sec	16400000 Hz	44.0 dBmV
2	Locked	ATDMA	1	5120 Ksym/sec	35600000 Hz	44.0 dBmV
3	Locked	ATDMA	2	5120 Ksym/sec	29200000 Hz	44.0 dBmV
4	Locked	ATDMA	3	5120 Ksym/sec	22800000 Hz	44.0 dBmV

[sipslg01]

Sorry for the delay. And thanks.

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	QAM256	9	483000000 Hz	-0.4 dBmV	41.1 dB	747	749
2	Locked	QAM256	1	429000000 Hz	-2.5 dBmV	40.1 dB	8179	11586
3	Locked	QAM256	2	435000000 Hz	-5.0 dBmV	38.7 dB	7281	12959
4	Locked	QAM256	3	447000000 Hz	-5.4 dBmV	38.3 dB	4725	6410
5	Locked	QAM256	4	453000000 Hz	-3.2 dBmV	39.9 dB	3091	4058
6	Locked	QAM256	5	459000000 Hz	-1.7 dBmV	40.4 dB	2117	3102
7	Locked	QAM256	6	465000000 Hz	-1.2 dBmV	40.7 dB	1849	3505
8	Locked	QAM256	7	471000000 Hz	-0.5 dBmV	41.1 dB	2328	3108
9	Locked	QAM256	8	477000000 Hz	-0.2 dBmV	41.3 dB	1138	2729
10	Locked	QAM256	10	489000000 Hz	0.3 dBmV	41.3 dB	769	1175
11	Locked	QAM256	11	495000000 Hz	0.1 dBmV	41.1 dB	586	709
12	Locked	QAM256	12	501000000 Hz	0.7 dBmV	41.3 dB	377	1019
13	Locked	QAM256	13	507000000 Hz	0.7 dBmV	39.1 dB	535	773
14	Locked	QAM256	14	513000000 Hz	0.5 dBmV	41.3 dB	157	673
15	Locked	QAM256	15	519000000 Hz	0.4 dBmV	41.1 dB	137	175
16	Locked	QAM256	16	525000000 Hz	0.5 dBmV	39.5 dB	107	107

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	4	5120 Ksym/sec	16400000 Hz	44.0 dBmV
2	Locked	ATDMA	1	5120 Ksym/sec	35600000 Hz	44.0 dBmV
3	Locked	ATDMA	2	5120 Ksym/sec	29200000 Hz	44.0 dBmV
4	Locked	ATDMA	3	5120 Ksym/sec	22800000 Hz	44.0 dBmV

[EG]

The signal stats are good. Are there any more error log entries being shown than just those three ? If not, please wait some time and see if more accumulate, then post them also.