@Mm888 wrote:
Modem levels?
More specifically. What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
"Tools" aren't needed. Use any web browser to go to those blue-colored links that I posted.
The first site will not open due to timeout
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
Index |
1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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11
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12
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13
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14
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15
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16
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17
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18
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19
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20
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21
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22
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23
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24
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25
|
26
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27
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28
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29
|
30
|
31
|
32
|
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
|
Frequency |
459.00 MHz
|
429.00 MHz
|
435.00 MHz
|
447.00 MHz
|
453.00 MHz
|
465.00 MHz
|
471.00 MHz
|
477.00 MHz
|
483.00 MHz
|
489.00 MHz
|
495.00 MHz
|
501.00 MHz
|
507.00 MHz
|
513.00 MHz
|
519.00 MHz
|
525.00 MHz
|
531.00 MHz
|
537.00 MHz
|
543.00 MHz
|
549.00 MHz
|
555.00 MHz
|
561.00 MHz
|
567.00 MHz
|
573.00 MHz
|
|
|
|
|
|
|
|
|
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SNR |
37.64 dB
|
38.61 dB
|
37.36 dB
|
37.36 dB
|
37.64 dB
|
37.64 dB
|
37.36 dB
|
38.61 dB
|
37.64 dB
|
37.64 dB
|
37.64 dB
|
38.98 dB
|
38.61 dB
|
38.98 dB
|
37.64 dB
|
31.40 dB
|
35.08 dB
|
28.06 dB
|
26.15 dB
|
32.68 dB
|
32.32 dB
|
29.76 dB
|
34.93 dB
|
36.61 dB
|
|
|
|
|
|
|
|
|
|
Power Level |
-11.30 dBmV
|
-10.70 dBmV
|
-11.20 dBmV
|
-11.50 dBmV
|
-11.50 dBmV
|
-11.50 dBmV
|
-11.40 dBmV
|
-10.70 dBmV
|
-10.60 dBmV
|
-10.50 dBmV
|
-10.80 dBmV
|
-10.60 dBmV
|
-10.10 dBmV
|
-10.30 dBmV
|
-10.80 dBmV
|
-11.30 dBmV
|
-11.60 dBmV
|
-12.40 dBmV
|
-12.60 dBmV
|
-13.00 dBmV
|
-12.50 dBmV
|
-12.10 dBmV
|
-12.20 dBmV
|
-11.30 dBmV
|
|
|
|
|
|
|
|
|
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Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
|
|
|
|
|
|
|
|
Upstream
|
Channel Bonding Value | ||||||||
Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
|
---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
|
Frequency |
35.80 MHz
|
|
|
|
|
|
|
|
|
Symbol Rate |
5120 KSym/s
|
|
|
|
|
|
|
|
|
Power Level |
57.00 dBmV
|
|
|
|
|
|
|
|
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Modulation |
64 QAM
|
|
|
|
|
|
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Channel Type |
DOCSIS2.0 (ATDMA)
|
|
The downstream power is too low / out of spec. And the upstream power is WAY out of spec !! That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
So what do I do?
Good luck !