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Email: We’ve increased your Internet download speed from 60/5 Mbps to 100/5 Mbps

Frequent Visitor

Email: We’ve increased your Internet download speed from 60/5 Mbps to 100/5 Mbps

Hi, I just got an email today. I'm still not seeing these speeds. The email is past tense, so I figure it should be live already. Can someone check my account? I've already power cycled my modem.

On the Devices page https://customer.xfinity.com/#/devices it still says Internet Plan: Performance Tier Download Speed: 60Mbps

 

Subject: Thanks for choosing us

Body: 

We’ve increased your Internet download speed

 
The download speed included with your current Xfinity Internet
plan has been increased from 60/5 Mbps to 100/5 Mbps.
Regular Contributor

Re: Email: We’ve increased your Internet download speed from 60/5 Mbps to 100/5 Mbps

I think they are sending some of the notices out before the equipment is ready.   Mine didn't change when I restarted the modem right after getting the notice, but I did it again a week or two later and got the new speed.