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ERROR: Unknown Model()!

Regular Visitor

ERROR: Unknown Model()!

I can't access my router settings due to this error: "ERROR: Unknown Model()!"

 

This is the second time within a couple of months that I've seen this error. The first time I performed a factory reset and resolved the issue. Why is this happening again, and can I get into my router settings again without having to perform another factory reset?

 

 

Valued Contributor

Re: ERROR: Unknown Model()!

What make/model router/device do you have?  How are you trying to  access it?

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: ERROR: Unknown Model()!

Hey @droymac ,

 

Seems to be a firmware issue would you mind giving us specifics on your make and model of the equipment in question?

 

Thanks,

call_me_senpai_

Regular Visitor

Re: ERROR: Unknown Model()!

Arris, model TG862G/CT. See attached photo.

 

router.jpghardware

Expert

Re: ERROR: Unknown Model()!

Can't see your pic. Since you are a new poster, it likely needs to be approved by a Forum Admin.

You could try hosting it at one of those free third-party pic hosting sites and post the link to it here.

 

Are you trying to access the gateway's User Interface pages locally on your LAN using http://10.0.0.1, or are you trying to access the online U.I. ?



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Regular Visitor

Re: ERROR: Unknown Model()!

Image of router: https://bit.ly/2O9Mdpi

I’m attempting access via 10.0.0.1

Tried Safari, Chrome, and Firefox.
New Poster

Re: ERROR: Unknown Model()!

I would attempt to factory reset the modem its self and what is your speed tier?

Regular Visitor

Re: ERROR: Unknown Model()!

I was hoping to not have to do another reset. I've ordered a gateway upgrade that will arrive in the next few days. Hopefully with the updated device I won't have this issue any more.

New Poster

Re: ERROR: Unknown Model()!

Ah the xb6 the silver one?

Expert

Re: ERROR: Unknown Model()!


@droymac wrote:
Image of router: https://bit.ly/2O9Mdpi

A pic of the device is unhelpful, sorry.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: ERROR: Unknown Model()!

while a picture of the device wasnt effective. Yet he did inform us that he was upgrading modem to a xb6 which would solve his issue in question

Highlighted
Expert

Re: ERROR: Unknown Model()!

Maybe, maybe not.



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Valued Contributor

Re: ERROR: Unknown Model()!

And he said he ordered a 'gateway upgrade' but doesn't specify a model number.

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: ERROR: Unknown Model()!

Hi @droymac

 

I wanted to follow up with you to see if you got the new modem and whether or not swapping the modem helped resolved your issue?


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