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Dual channels wifi prob

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Dual channels wifi prob

Hello,
I have a wireless router gateway 3. It has 5 and 2.4 ghz. I recently bought smart bulbs and when they only work with 2.4. When I try pairing them, it gives error message. They do not recognize the 2.4 ghz but it should be ok. Any ideas how to solve?
Expert

Re: Dual channels wifi prob

If the two bands have the same network name (SSID) try logging in to your device and giving the 2.4 GHz band a different name than the 5.0 GHz band. Then try associating the Smartbulbs with the 2.4 network name.



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