Hello, I have a wireless router gateway 3. It has 5 and 2.4 ghz. I recently bought smart bulbs and when they only work with 2.4. When I try pairing them, it gives error message. They do not recognize the 2.4 ghz but it should be ok. Any ideas how to solve?
If the two bands have the same network name (SSID) try logging in to your device and giving the 2.4 GHz band a different name than the 5.0 GHz band. Then try associating the Smartbulbs with the 2.4 network name.