I got an email saying they increased the download speed on our account to 150. Speed test shows 38. I unplugged the modem; plugged it back in, no change. I got on Xfinity chat and 40 minutes later was told everything looked fine on their end and I would need to contact the modem manufacturer since I wasn't renting.
I've looked in these forums and it seems this modem should deliver 150 down. So what could the problem be?
Here is some info on the modem:
Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-18.104.22.168-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK)(W) 22.214.171.124m5
Hardware Version: 8.0
Firmware Build Time: Feb 16 2016 11:28:04
I'm going to try escalating your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.
Hello vickster3. I can assist with troubleshooting your internet speed issue. Please reach out to me via private message and include your full name and account primary phone number so I can access your equipment.