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Download speeds drop to <4 MB and streaming tv stops working

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Download speeds drop to <4 MB and streaming tv stops working

Hello,

 

I have been having issues with Xfinity since i moved to a new address.

The download speed intermittently drops to <10 MB/s or <5 MB/s which stops TV streaming or makes everything very blurry.

I ran speed checks programmatically on multiple occasions and this is from yesterday after i bought a new modem (Motorola N450), but the issues remain.

Both speed tests are run hard wired directly to the modem. Both speed tests were run intermittently every day for about an 1-2 hours.

 

Motorola modem:

  Date Download Upload Download  Upload
4610 Today's date is Fri 05/25/2018-19:18:22.37 Download: 2.90 Mbit/s Upload: 6.20 Mbit/s 2.90 6.20   
4510 Today's date is Fri 05/25/2018-19:14:36.42 Download: 3.68 Mbit/s Upload: 5.97 Mbit/s 3.68 5.97  
4950 Today's date is Fri 05/25/2018-19:32:03.11 Download: 4.68 Mbit/s Upload: 5.59 Mbit/s 4.68 5.59  
7460 Today's date is Fri 05/25/2018-21:13:54.75 Download: 4.88 Mbit/s Upload: 5.98 Mbit/s 4.88 5.98  
5760 Today's date is Fri 05/25/2018-20:04:21.82 Download: 4.88 Mbit/s Upload: 5.84 Mbit/s 4.88 5.84  

 

Netgera C3700 modem

  Date Download Upload Download Upload
11366 Today's date is Fri 05/18/2018-10:54:48.89 Download: 0.00 Mbit/s Upload: 0.00 Mbit/s 0.00 0.00  
14137 Today's date is Sat 05/19/2018-21:30:00.43 Download: 3.09 Mbit/s Upload: 6.06 Mbit/s 3.09 6.06  
13137 Today's date is Sat 05/19/2018-20:48:49.78 Download: 3.58 Mbit/s Upload: 3.34 Mbit/s 3.58 3.34  
19736 Today's date is Thu 05/24/2018-23:04:30.83 Download: 3.79 Mbit/s Upload: 5.96 Mbit/s 3.79 5.96  
17976 Today's date is Thu 05/24/2018-21:54:48.60 Download: 3.79 Mbit/s Upload: 5.91 Mbit/s 3.79 5.91  

 

Note that with both modems 95% of the time i receive 95Mbit/s.

I had a tech come out and he ran some test and acknowledged the problem. He then restarted and did something, but it has not changed.

 

What could cause this issue? 

Expert

Re: Download speeds drop to <4 MB and streaming tv stops working

Start here: troubleshooting guide. If you still need help, please post a screenshot of your signal levels and your error/event log. Thank you!

"Keepin' it clean since '09" --I am not a Comcast employee.