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Device Paused

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Device Paused

My Fire Stick indicates the device is connected to WiFi but not connected to the Internet.  A pop-up says the device is paused.  



In addition to restarting the gateway and the device several times, I have paused/unpaused the device on the website.  



Though the website clearly says the device is not paused, the device still says it is paused.


Does anyone have any suggestions on how I can resolve this?  


Again, the gateway has been rebooted several times; device rebooted several times (soft/hard) and the device was paused/unpaused on the website.