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Degradation of Internet speed.

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Degradation of Internet speed.

Internet performance over the past several months has significantly declined. When I run multiple external standard speed tests I get HALF the performance of what the xfinity speed test says it is delivering. HALF. I ran many tests from different sites and they are all within a few Mbps of each other. It takes over 30 seconds just to load the xfinity webpage.  My home network and PC are already fine tuned - don't tell me to do that. Again, this has really been noticable over the past several months.

Expert

Re: Degradation of Internet speed.

How do your signals look like? You should be able to see them at either http://10.0.0.1 or http://192.168.100.1

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Expert

Re: Degradation of Internet speed.

Start here: Troubleshooting Guide 

If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

Video: How to view power levels and event logs.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!