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Data Usage Tracking

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Data Usage Tracking

My recent install of Xfinity home interent service has, in most of the time, been as marketed.  The supplied Xfinity Router/Modem performance was not acceptable in my home.  Having selected a Xfinity approved Netgear replacement, the internet service is fine. PROBLEM: the XFinity online application no long shows data usage for my account.

 

With suprising lack of telephone support or chat support, I reluctantly consider canceling the Xfinity internet service.  If I could simply again see data usage of home internet service, I could avoid canceling the service.

 

HELP! Thank you. 

Expert

Re: Data Usage Tracking


2330avalon wrote:

My recent install of Xfinity home interent service has, in most of the time, been as marketed.  The supplied Xfinity Router/Modem performance was not acceptable in my home.  Having selected a Xfinity approved Netgear replacement, the internet service is fine. PROBLEM: the XFinity online application no long shows data usage for my account.

 

With suprising lack of telephone support or chat support, I reluctantly consider canceling the Xfinity internet service.  If I could simply again see data usage of home internet service, I could avoid canceling the service.

 

HELP! Thank you. 


Hi, I moved your post to the Home netowrk area of the forum.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Silver Problem Solver

Re: Data Usage Tracking

You can sign into your "My account" usage would be under the "Devices" sub-heading, or use the "My Account App". Follow the links in this help page:

https://www.xfinity.com/support/internet/data-usage-usage-history/

 

If usage doesn't show call the Customer Security Assurance here:

https://www.xfinity.com/support/internet/do-not-see-usage-meter/