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Daily activation

Regular Visitor

Daily activation

my customer-own modem appears to lose its provisioning/activation at least once a day, and that is for all of my devices, which get routed to the Xfinity "Let's get started" screen at "https://register.be.xfinity.com/activate". This started after a tech came out to replace my work modem. The work modem is fine.... This is happening to my home modem.
Expert

Re: Daily activation

First start by calling 1-800-comcast and ask a rep to completely remove that modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete. Make sure that they are using the correct CM  / HFC MAC address for the "home modem".



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Official Employee

Re: Daily activation

Hello Kare429. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with further troubleshooting your modem that keeps returning to activation. Please reach out to me via private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Daily activation

Done
Official Employee

Re: Daily activation

Hello Kare429. Thank you for private messaging me. Due to elapsed time with no private message response from you, this thread has been locked. If you still need assistance with the matter, feel free to respond via private message or create a new post and our team would be more than happy to help you again. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!